What to put in an employee handbook is a question every cleaning business owner asks. Your employee handbook has your policies and should inspire your house cleaning training.
Angela Brown, The House Cleaning Guru says every cleaning employee needs an employee handbook. And if you include these things, you’ll avoid common mistakes.
“Employees disrespect you and how do you regain control? I want to grow my cleaning company but I have backstabbing employees who are hijacking my company. If employees disrespect you – do you fire them?”
Angela Brown, talks about when employees disrespect you and unacceptable employee behavior. Insubordination suggests a need for management training. House cleaning is tough enough without maids and employees who won’t listen to their boss.
Today’s Ask a House Cleaner sponsors are Savvy Cleaner. (Conflict resolution and management training for house cleaners and maids.) HouseCleaning360 (a place that partners homeowners with house cleaners.) Savvy Perks (a way to create and reward loyal employees.) And My Cleaning Connection (a resource hub for cool cleaning stuff.)
“What employee records do I need to keep for my house cleaning business? Besides employee records are there legal documents I will later need to grow my cleaning business? And do the employee records need to be agreements in writing or can they be verbal agreements?”
We Ask a House Cleaner about rules and regulations for employee files.
Angela Brown, The House Cleaning Guru talks policies and agreements to solve issues in your maid service. You don’t have to be a clean guru, but it helps to be a savvy cleaner.
Today’s sponsors are HouseCleaning360 (where you can list your cleaning business and find leads.) My Cleaning Connection – a hub for cool cleaning stuff. And Savvy Cleaner Training and house cleaner education.
How to manage employee squabbles in your house cleaning business. It’s a question that comes up a lot with maid service owners.
We Ask a House Cleaner what are employee squabbles? And what rules and policies will make your business a safe place to work?
Angela Brown, The House Cleaning Guru says employee squabbles are grown adults acting like children. It’s fighting, bickering, cat fights, racism, bullying, cursing and showing up late. It’s maids calling each other names, PMS, being moody, snappy, irritable and just flat out being ugly. If you have workers micro-managing or bossing people around, employees will leave. You can’t solve problems if you have no backbone. And employee rifts create a domino effect of bad energy.
Today’s sponsors are Savvy Cleaner Training, My Cleaning Connection and HouseCleaning 360.com