How to manage employee squabbles in your house cleaning business. It’s a question that comes up a lot with maid service owners.
We Ask a House Cleaner what are employee squabbles? And what rules and policies will make your business a safe place to work?
Angela Brown, The House Cleaning Guru says employee squabbles are grown adults acting like children. It’s fighting, bickering, catfights, racism, bullying, cursing and showing up late. It’s maids calling each other names, PMS, being moody, snappy, irritable and just flat out being ugly. If you have workers micro-managing or bossing people around, employees will leave. You can’t solve problems if you have no backbone. And employee rifts create a domino effect of bad energy.
Today’s sponsors are Savvy Cleaner Training, My Cleaning Connection, and HouseCleaning 360.com
Listen: House Cleaning Employee Squabbles
Watch: House Cleaning Employee Squabbles
Hey there, I’m Angela Brown, and this is Ask a House Cleaner. This is a show where you get to ask a house cleaning question, and I get to help you find an answer.
Question: House Cleaning Employee Squabbles
Employee squabbles. I know, you don’t want to talk about it either, but we’re going to talk about it today. The question came in from a house cleaning business owner who has grown adults that work for her business. The problem is they’re acting like children. She hates the employee squabbles and she does not know what to do.
Answer: You Will Have Employee Squabbles
If you are in business long enough, you will have employee squabbles. And it is your job, as the employer to squash those. You’re like the mom, or the dad and your employees are like your kids. Your job is to put a firm hand down and to say, “You know what, this is not tolerated here.”
Tough Love Means Rules & Consequences
Okay, so how do you do that? You have to determine what is not tolerated. Is it racism? Bullying? Is it cursing at each other? Or showing up late? Is it calling each other names?
Once you specify your rules they need to be in writing.
Call a meeting and explain to your employees that due to recent situations – you have new rules.
Let your employees ask questions and offer solutions.
Once everyone understands your new policies – have them sign them.
Give them a copy to keep and keep a copy in their employee file.
Set New Rules Today to Prevent Future Employee Squabbles
Even if you don’t have rules and policies in place, today’s the day to start. Go ahead and make sure that going forward, you have a way to solve this problem. If you have rules and policies, you also have to have consequences. If an employee breaks these rules, these are the consequences. I don’t know what your consequences are, it’s different for every business, but figure it out. Figure it out and put it in writing.
Your Employees Are a Reflection of Your Business
When your clients call up and tattle tale on your employees for bickering in their home – it’s gone too far.
You’ve got to draw the line before that happens. And there have to be rules and consequences in place.
And once you have disciplines in place – you have to follow through on the decided outcome. If you don’t, your employees won’t respect you. And future rules you make won’t be of value.
Your Employees Will Have Bad Days
Part of being human is having bad days. It can be biorhythmic or PMS or hormone irritability. It doesn’t matter, but it will happen. You need to have rules about acting out during a bad day. If everybody knows the rules they can comply.
But if there are no rules, you will create an unstable work environment.
Common Things Cleaning Companies Won’t Tolerate
Create a Safe Working Place by Outlawing Employee Squabbles
If you allow employee squabbles, your employees are going to leave and go somewhere else.
Or worse, they will stay and duplicate the squabbles with the new employees you hire.
Unless you want to create this weird domino effect of bad energy, you need to nip the employee squabbles today.
Love Makes the World Go Around
If you create a fun place to work filled with harmony and peace, your employees will create that in turn for your customers. Your customers will reward you with continued business.
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Resources For This Episode
Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb Attitude – http://amzn.to/2BX2KoI
Principles: Life and Work – http://amzn.to/2BX2PZy
Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers – http://amzn.to/2EkE7Yi
Tribe of Mentors: Short Life Advice from the Best in the World – http://amzn.to/2BWnQUs
Who – http://amzn.to/2EeeCYV
Scaling Up: How a Few Companies Make It…and Why the Rest Don’t – http://amzn.to/2E6sDEF
Employee Retention for Cleaning Companies – http://bit.ly/2GPtYBv
Permissions To Share
Savvy Cleaner Training – House Cleaner Training and Certification
HouseCleaning360 – Referral database of the world’s most prominent home service providers and the homeowners they serve.
My Cleaning Connection – Your hub for all things cleaning.