Botched referral. What do you do when a referral backfires on you? As a Maid, you give a recommendation to another house cleaner if you can’t do the cleaning yourself. And a botched referral is not your fault.
You may have a bitter, angry customer or just a miserable client that doesn’t get along with the new maid service.
Angela Brown, The House Cleaning Guru defines a botched referral as a customer who loves misery and is yelling and screaming. “Don’t take it personally, don’t explain, just walk away.”
“Why won’t my cleaning clients recommend me? On my neighborhood referral app there’s someone looking for a house cleaner. All my clients have to do is recommend me and they would get a bird dog fee.
I’ve got the ratings and reviews, the social proof, and the word of mouth marketing – and yet my clients won’t recommend me.
Should I offer a bigger referral fee?”
Angela Brown goes into the recommendation process that every cleaner should use.
Ask a house cleaner what a mulligan is and how to you get referrals from them? Angela Brown, The House Cleaning Guru explains all about the Mulligan and where to get ideas for Mulligans to grow your house cleaning business.