“Employees disrespect you and how do you regain control? I want to grow my cleaning company but I have backstabbing employees who are hijacking my company. If employees disrespect you – do you fire them?”

Angela Brown, talks about when employees disrespect you and unacceptable employee behavior. Insubordination suggests a need for management training. House cleaning is tough enough without maids and employees who won’t listen to their boss. 

Today’s Ask a House Cleaner sponsors are Savvy Cleaner. (Conflict resolution and management training for house cleaners and maids.) HouseCleaning360 (a place that partners homeowners with house cleaners.) Savvy Perks (a way to create and reward loyal employees.) And My Cleaning Connection (a resource hub for cool cleaning stuff.)

The fear of rejection is common. And house cleaners face negativity every day. But how do you overcome the fear of rejection? Is is possible to reprogram your mind for a more positive outlook on life? 

Angela Brown says yes. On today’s Ask a House Cleaner she recommends overcoming the fear of rejection with self-help tapes while sleeping.  “You’re going to get negative feedback but you can reframe your thinking. Reprogram your subconscious mind. ”

Today’s sponsors are Savvy Cleaner (house cleaner training and cleaning videos.) My Cleaning Connection (cleaning tips.) HouseCleaning360 (list your business and find clients to clean for.) And Savvy Perks (Bonuses and incentives for your employees.)

Should I have a cancellation charge for maid service? And if so how much? I’m trying to grow my cleaning company then a client suspends cleaning. And should I have a cancellation charge if they reschedule or postpones cleaning? Or should I just charge a flat rate for a cancellation?

Cancellation charge is a house cleaning FAQ Angela Brown gets asked a lot. On today’s Ask a House Cleaner she gives cleaning advice on when to waive a cancellation fee. And should you charge a cancellation fee? This and other tips. 

House keys. Should you give house cleaners house keys or security codes? And what happens if the house cleaner loses the clients key? 

House keys are a common topic in house cleaning FAQ forums. Angela Brown, The House Cleaning Guru says a checklist for customer keys and a lockbox are a good idea. Every maid can have a private “cleaners code” to disarm the security alarm. And when they leave, they lock the house using their alarm code. 

If you trust the house cleaner with a key you can avoid lockout fees and skipped maid service.

Today’s Ask a House Cleaner sponsors are Savvy Cleaner (pro cleaning tips.) HouseCleaning360 (business fan pages that hook house cleaners up with homeowners.) My Cleaning Connection (a resource hub and store for cool cleaning stuff.) Savvy Perks (Employee discount network for house cleaners, maids and their employees.)

“Can you tell me how to speed up slow maids? Speed cleaning is how I grow my cleaning business and maid service. I have a worker who comes to clean with me and clean my space and she’s super slow. Can you speed up slow maids or should I let her go?”
Angela Brown, The House Cleaning Guru says you can speed up slow maids. And she shares her pro cleaning tips in today’s house cleaner training.
Our Ask a House Cleaner sponsors for this show are Savvy Cleaner (maid service training.) HouseCleaning360 (list your cleaning business and find more clients.) My Cleaning Connection (a resource hub for this cleaning channel and others.) And Savvy Perks (employee benefits for maids and house cleaners.)