Referrals

Botched referral. What do you do when a referral backfires on you? As a Maid, you give a recommendation to another house cleaner if you can’t do the cleaning yourself. And a botched referral is not your fault. 

You may have a bitter, angry customer or just a miserable client that doesn’t get along with the new maid service. 
Angela Brown, The House Cleaning Guru defines a botched referral as a customer who loves misery and is yelling and screaming. “Don’t take it personally, don’t explain, just walk away.”