When a client refuses a reclean, you may feel like you have a high maintenance customer. Your job is to clarify expectations.
“How do I overcome a 1-star review for house cleaning? I’m trying to grow my cleaning business with ratings and reviews but I got a 1-star review filled with hate and animosity.”
We Ask a House Cleaner about DIY reputation management and how to resolve a bad review on Google, and Yelp.
Angela Brown, The House Cleaning Guru says a 1-star review isn’t going to kill you. Focus on your satisfaction guarantee, customer service, attention, and care. Oh, and a QR code. A satisfied customer is your best weapon against the schema.
Today’s sponsors are Savvy Perks (where you can reward your employees for work well done.) Savvy Cleaner (House Cleaner and Maid Service Training.) HouseCleaning360 (Where you can list your cleaning business do customers can find you.) And My Cleaning Connection (a hub of really cool cleaning stuff and resources.)