Having a bad day? Here are some tips and strategies to isolate the problems until they pass and keep your business and relationships intact.
Listen: Having a Bad Day?
Watch: Having a Bad Day?
How to Manage Your Cleaning Employees Who Are Having a Bad Day
Hi there, I’m Angela Brown and this is Ask a House Cleaner. This is a show where you get to ask your house cleaning questions, and I get to help you find an answer.
Now, if I don’t have an answer, I’m probably connected to somebody who is. I’m connected to the best and the brightest minds in the house cleaning industry.
I’ve been a house cleaner professionally for 25 years. And when I got started, there was no internet. There were no workbooks and no training manuals on how to start a house cleaning business.
It was all trial and error.
And because the barrier to get involved in the house cleaning industry is pretty low, anybody can get involved.
The problem is, there’s not a lot of consistency in the house cleaning industry.
So, this show is to help bring consistency to the industry.
So how do you ask a question?
Well, go over to my website, AskaHouseCleaner.com and in the bottom right-hand corner there’s a little blue button.
If you click on that little blue button, a microphone appears, and it allows you to ask right into the computer your question.
That question is then sent to me and I get to help find an answer for you so that you can grow your house cleaning business.
Now today’s question comes from a woman who says, “I have two employees. And they have really bad attitudes. And their negativity is wrecking my business. But they’re really good house cleaners. So, do I fire them? Or do I give them attitude training? Or do I just demand that they have a better attitude or how does that work?
You cannot control the attitudes of your employees.
But you can hire first for attitude and train for skill. And that has always been my philosophy.
Hire somebody first who’s just intrinsically happy. These are people that the world is NOT always raining on them. And they have all kinds of drama and chaos in their personal life. And aaaaagh stuff like that that’s happened.
You Want to Find People That Are Just Happy
And they just love life because they do. Right? Then you can teach them the skills of cleaning houses.
Now, I’ve done this in my personal life, we do this in my family and I’ve done this in my business now for 20 years. And here’s how it works.
These are the rules for having a bad attitude.
And I specify it right up front from day one when I hire you to come into my company.
Now I recognize that we’re all going to have bad days. It’s biorhythmic. You have good days, you have bad days, there is this ebb and flow that goes through our lives. Right?
Rules For Having a Bad Day
Recognize That Everybody Is Going to Have a Bad Day
I’m going to give you three bad days per month. And that’s way overkill. I’m being very lenient to give you three bad days a month.
But here’s how it works.
You’ve got to take the whole day.
If you wake up one day and you just start dropping things, and you’re clunky, and you woke up on the wrong side of the bed. And your head hurts and you just don’t feel like cleaning houses – whatever. Okay.
It can be PMS, it can just be a bad day, you could be in a fight with your spouse. I don’t care what it is. I don’t want the details, I don’t need to know about it. But I do need you to announce it.
So, when you show up for work that day, just say “Angela, I’m having sensitivities today.” Whoa!
And I will give you all the space that you need.
Don’t Make Any Big Decisions
On this particular day, when you have declared that you’re having sensitivities, don’t make any big decisions.
Don’t decide that’s the day that you’re going to break up with your spouse. Or that you’re going to fire your employee that’s working for you. Or something big. Don’t make any big decisions on a day where you are having sensitivities.
Because whatever it is you are deciding – is not going to be wise. Just plain and simple. Just don’t do it.
Don’t Have Any Really Important Conversations When Your Having A Bad Day
The next thing is: don’t have really important conversations. Let’s say that a client has been asking you for a specific favor or something – don’t do it on this day.
Put it off, send them a quick text and say “Hey, I’m unable to get back to you today, I’ll call you tomorrow.” Put off till tomorrow whatever conversations you have. Because the world is going to explode in your own personal little environment. But contain it. Keep it to yourself.
Fly Under The Radar
Fly under the radar, and when you come back tomorrow, you’ll be normal and everything will be just perfect. Right?
The first time this happened to me was back in 1996. And the movie Independence Day had just come out.
And I woke up one day and I was having a really bad day. I just Errrgh!
We’ve all had days like that, right?
But I wanted to fight with somebody, and there was nobody to fight with. Nobody had upset me. There was nothing wrong. On the inside, I was just like Eeerrekkk.
Okay, so I decided “I’m going to go to the movie.” I’d seen the preview for this movie Independence Day and it looked like it was pretty destructive.
And I thought “If I can just go to this movie and watch the world get blown apart, then when I leave the movie theater, I will have had my drama fix – but it won’t impact my life personally.”
So, I did that. And at the time the movies cost $5 bucks. (laughing) That’s how much it cost to go to a movie back then. So, I sat in the theater, I was there all by myself and there was just mass destruction.
And it was pretty impressive.
And when I left the movie theater, an interesting thing happened. All the relationships that I had, with everybody in my personal life, were still intact.
I hadn’t got into any huge fights with anyone.
I hadn’t broken up with any boyfriends or whatever. It was just, everything was the same as it was before.
Find An Inexpensive, Legal, Ethical Fix
And so, I realized for $5 dollars, I can get my drama fix. (You could choose a video game, jogging, beating up a pillow etc.)
So, the reason I’m telling you that is this: you need to isolate yourself or isolate your employees from everybody else when you’re having one of those days.
And my rule is if you’re going to claim a day – claim the whole day. Get it out of your system. Just do it and be done with it.
Claim The Whole Day When You’re Having a Bad Day
Don’t be claiming an hour here and two hours here, and three hours there and ten minutes here. That’s annoying and it’s super hard to keep track of. And it just makes you look like you’re a constant witch.
Don’t do that.
Claim the whole day and just say “Listen, I’m having one of those days.” And if everyone is playing on the same page, everyone will know how to treat you.
Now when I’m at my house – and I have like four of these days a year. I don’t know why, it’s biorhythmic or something, it’s only like four days a year. But when I have one of these days at home, I tell my husband. “Look, you’re on your own for dinner tonight. If you want to check out a movie or whatever – you’re on your own, go do that. But I’m having one of those days.”
“Ooohhh” And he keeps his distance.
When Someone Else Claims The Day – Respect It
But because he keeps his distance, we don’t get in any fights. There’s nothing hateful that I have to try to come back and repair tomorrow.
So, if you have employees that are always grumpy and always moody and always “the world is falling apart” and they are like Chicken Little and the sky is falling in on them, you need to set some ground rules.
Cause you cannot run a business with people that are always miserable.
That will bring down your company so fast.
And it will kill your company morale.
So, set new rules, set new boundaries and stick to them. Because I tell you what – that is a great way to focus on everybody having a good day when they show up to work.
And if you have two employees that show up and they both claimed the same day – uh uh. We’re not doing that.
Flip a Coin / Take Turns Having a Bad Day
We’re not doing two people having the same bad day.
If I’m having a bad day and my husband is having a bad day, we have to flip a coin.
There cannot be two people having the same bad day. Because you know what? Nothing good comes from that.
We will flip a coin and it’s amazing when you know that it’s not your turn to have a bad day.
You’ve got to buck it up and go “well, hmm. I guess today’s not my day to have a bad day.”
And it’s amazing how quickly you can turn that off if you’re very conscious of what’s just happened.
It’s when you’re not conscious that you get in a bunch of trouble.
Alright, That’s It for Today
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Okay, so that’s it and until I see you again, leave the world a cleaner place than when you found it.
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