How do I know if I did a good job cleaning without customer approval? If you’re a cleaning technician asking this question this #AskaHouseCleaner is for you.
#AngelaBrown The House Cleaning Guru says you don’t need client approval. If you run a domestic cleaning service use a worksheet. Inspect your work after #cleaning and give yourself a thumbs up.
The cleaning checklist will keep you on task and activate your satisfaction guarantee. Clean with confidence and take pride in your work. All you need is self-approval and that comes from knowing your house cleaning.
Listen: House Cleaners Don’t Know if They Did a Good Job
Watch: House Cleaners Don’t Know if They Did a Good Job
Hey there, I’m Angela Brown, and this is Ask a House Cleaner. This is a show where you get to ask a house cleaning question, and I get to help you find an answer. You can find this and 400 other answered questions in this series on our YouTube channel.
Some house cleaners are unsure of themselves when it comes to their cleaning. They have a common question, they ask, “How do I get over the feeling of anxiety about my work?
I am 100% certain that I know what I’m doing and capable of cleaning well. I know my work is good, but what I worry about is how the customer feels about it. How do I get over that?”
You Want to Give Your Best Work
As house cleaners, you want to give your best work. The person that’s paying also wants you to do your best work. You’re both in alignment with what exactly you both expect.
Sometimes it happens where these expectations are not aligned. A house cleaner says, “I know I do good work,” and the homeowner is like, “Hmm, not so sure.” Right? But the homeowner needs to know that you know you did a good job. So how do you convey that to the homeowner?
Which Words You Use
It always comes back to which words you use. These are the word tracks that you use. It is the words of confidence that’s going to make the homeowner feel like you know what you’re doing. You do this for a living. You’re going to come to their house and make it shine. They’re going to be happy, right? You have to say it with the confidence that they believe. Because they can see when your body language of the words you use have a hint of insecurity. They’re going to be afraid. You want to remove all that doubt and this is where the sales and marketing of your presentation come in.
So, in your ads, it has to say, “I know what I’m doing.” When they call you up on the phone and they ask you for a price, they have to know that you know what you’re talking about.
Let Them Know Right Away
Let them know right away when you go for the walkthrough. This way when you show up on the porch and they open the door, there’s something that tells them right away that you know what you’re doing. You get to present that in your sales and marketing process. Say, “I got this,” so that when you close the deal you can say, “I’m the right person for you.”
They’ll walk away and go, “I just got the world’s greatest house cleaner.” Then they’re going to want to call all their friends and say, “Hey, I just hired so-and-so.” They’re going to want to recommend you and you haven’t even cleaned yet.
Then when you come to clean, they’ll come home and look at your checklist. Then they’re going to say, “Wow, my house cleaner did that.” This is the kind of thing you want them to screenshot and share on social media because they’re so proud of the work that you did. So how do you get from your anxieties of, “I know I’m a good house cleaner” to, “I know they will love my work”?
It’s Everything You Do
It’s everything you do. It’s the way you present yourself. It’s your level of confidence. A good way to do this is by using a checklist. If you use a checklist it will make it easier for you to present yourself in a positive way. They’re also called worksheets; worksheets, checklist, it’s one and the same. If you don’t have a worksheet, you can download one. Go to savvycleaner.com/worksheets and one will pop down. You add in your email address and it will send it to you and it’s in a Microsoft Word document. You can edit it in a Google or a Microsoft Word document. You can tweak it and make it your own.
When you use a checklist, you tell the customer, “this is how I run my business. These are my rules and regulations. This is what I’m promising you.” So there are no extras. There’s no, “Oh, Hey, is there room for me to leave you a checklist?” “No, no, no. I already brought my own checklist. Here it is.”
Cut Out the Extra Stuff
So, you cut out the extra stuff. This way a customer knows that you don’t sell special projects before they ask. So when you show up with a worksheet, that’s your job. When you’re done, you checked it off, you marked it off. Everything that you checked off, that’s your satisfaction guarantee.
If their house was messy and you didn’t have a chance to get to it all, then you didn’t mark it off. They can’t call you back for stuff you didn’t get to because you didn’t do it. But everything that you checked off, that’s your satisfaction guarantee. It’s also your invoice. This is what you’re paying me for. You’re getting paid for the things that got checked off.
When You Finish a Room
When you finish a room, check it off because there’s no one else in the room. Because you are alone and you’re on security cameras, what you can do is give yourself a thumbs up. For a moment, you gave yourself a pat on the back. Even if the customer never acknowledges that you did a great job, you just gave yourself a thumbs up. You did a great job, and you know it.
Your customers will see your thumbs up on their security cameras. Then they pass that on to their friends like, “Oh my gosh, you’re not going to believe what my house cleaner did. They just clean this room and then they give themselves a thumbs up.” The person’s like, “Wow. Well, it does look nice and clean.” Now you have people talking about you already, and guess what? That’s your referral. They just recommended you. “Well, my house cleaner, I’m not sure what they do. They don’t leave a checklist and they definitely don’t give themselves a thumbs up.” So already you just stood out amongst everybody else. It’s a stupid thing but it works like magic.
What Does a Great Job Look Like?
So what does a great job look like? If you come in and you’re not sure and you hope you did a great job. Then they’re not going to be sure either. They’re going to go, “I don’t know. Let me inspect your work and I’ll get back to you and if I find anything, I’ll call you back and have you come redo it.” No, that’s not what you’re offering. You did a great job. You gave yourself a thumbs up. You pass it off, inspected it, boom, here you go, and they’re going to look at it and go, boom, here you go. Here’s your money. The end. End of transaction
That’s how you know. You create the energy that said, “I did a fantastic job.” That is what boosts your business. Because if you come in with confidence blaring, they’re going to be so blown away by it. They don’t know what to do with it so they’re going to turn around and recommend you to their friends and their neighbors.
Getting over the anxiety starts with knowing that you did a good job first. Even give yourself a pat on the back from time to time, because the customer won’t always do it.
*** Good Karma Links From This Episode ***
These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show.
When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show.
Time Management for Small Business: A 4-Week Productivity Plan to Go from Overwhelmed to Highly Efficient and Reclaim Your Life – https://amzn.to/32qupMk
Surge: Your Guide to Put Any Idea into Action – https://amzn.to/2K8ULMz
Self Esteem for Women: Proven Techniques and Habits to Grow Your Self Esteem, Assertiveness and Confidence in just 60 days – https://amzn.to/34yh6dZ
Emotional Intelligence 2.0 – https://amzn.to/34Fgt2x
Self Confidence Workbook: How to Build Self-Esteem, Overcome Social Anxiety, And Empower Your Life for Success! A Guide to Stop Self-Doubt and Gain Confidence – https://amzn.to/34BThlo
Permissions To Share
Savvy Cleaner Training – House Cleaner Training and Certification
My Cleaning Connection – Your hub for all things cleaning.
HouseCleaning360 – A hub connecting homeowners with house cleaners
Savvy Perks – Employee benefits for your employees.
Turnover Cleaning Tips – for Vacation Rental and Airbnb Hosts