Ask a House Cleaner, Always Late, Savvy Cleaner

Late. Absent. Running Behind Schedule – My Maid is Late Again!

Ask a House Cleaner, House Cleaner Training / By

Late. Absent. Running behind schedule. Cleaning customers lament that their house cleaners and maids are unreliable. What ever happened to punctuality, consistency, and dependability? Homeowners have places to go. But if the house cleaner is constantly a no show – why would give them a key and more trust for their homes? In today’s episode of Ask a House Cleaner, we look at the cost of being tardy or postponing your client’s cleaning.

Customer service is all about being precise, early or showing up right on time.

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Ask a House Cleaner, Customer Always Right, Savvy Cleaner

Is the Customer Always Right? 5 Top Rules For House Cleaners

Ask a House Cleaner, Boundaries / By

Is the customer always right? In this episode of Ask a House Cleaner, the customer sets some buyer rules. Excellent customer service is about providing the best customer experience. And that’s easy once client – customer boundaries exist.

Customer satisfaction starts with the homeowner being clear about their expectations.

If you’re just starting a cleaning business, these five tips will help you keep the customers you close. Grow your cleaning business or maid service by doing what other house cleaners won’t.

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Ask a House Cleaner, Expectations, Savvy Cleaner

Expectations – How to Manage Cleaning Clients Wishes

House Cleaner Training, Upselling / By

Expectations are a tricky thing in house cleaning and maid service. Our clients hire us to clean their homes, but how do you manage their wishes, hopes and the projects they pay for? The House Cleaning Guru, Angela Brown, takes a look at cleaning client’s expectations. Today we learn about upselling without over promising. Learn how to grow your cleaning business, in way that is easy to duplicate. And be so clear that your customers can share your rules with their friends. This means more referral business for you.

Expectation management is more than meeting the client’s requests. It’s about setting realistic expectations and boundaries.

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Ask a House Cleaner, Cleaning Lady Comes, Savvy Cleaner

Cleaning Lady is Coming, Should I Clean First?

Ask a House Cleaner, Tips for Home Owners / By

Cleaning Lady is coming. What should I do before she gets here? Today we look at secret housekeeper cleaning tips to show you how to get the most from your house cleaner or maid. Want to know how maids clean? Want to know what wastes their time? The House Cleaning Guru, Angela Brown shares strategies to streamline the house cleaning routine.

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