What do you do when customers don’t pay? You’re there to do house cleaning, not bill collections. Do you charge late fees for late payment or worse, no pay? And do you keep cleaning when customers don’t pay and just send them an invoice?
On your walkthrough, there needs to be an agreement of payment terms. Deposit upfront for move in-move outs. Cash on demand (C.O.D.) or a credit card on file for all customers. And clarify you’re not a bill collector when you give the bid or the job estimate. Theft of services is a real bugaboo. No pay, no cleaning.