Not my fault! We’ve all thought those thoughts. But how can you reach customer satisfaction if you insist “It’s not my fault?”
As the business owner, you don’t get to shift blame, or cop an attitude for bad customer service. That will only destroy your business.
Today on Ask a House Cleaner, The House Cleaning Guru, Angela Brown shares professional tips.
Learn how to deal with a dissatisfied customer. Accept responsibility and act like a business owner. “Not my fault” is not going to cut it.
If you’ve got an angry customer who doesn’t like your work, be a Savvy Cleaner and stay in control of the situation.