Expectations are a tricky thing in house cleaning and maid service. Our clients hire us to clean their homes, but how do you manage their wishes, hopes and the projects they pay for? The House Cleaning Guru, Angela Brown, takes a look at cleaning client’s expectations. Today we learn about upselling without over promising. Learn how to grow your cleaning business, in way that is easy to duplicate. And be so clear that your customers can share your rules with their friends. This means more referral business for you.
Expectation management is more than meeting the client’s requests. It’s about setting realistic expectations and boundaries.