Waste time – don’t you hate it when your house cleaning employees waste time? Lots of maids kill time when they should be cleaning house, as Angela Brown, The House Cleaning Guru shows.
This is part two of a three-part series for your house cleaner education. Be a Savvy Cleaner, work smart not hard.
#AskaHouseCleaner do your house cleaning employees waste time? Here are the signs to recognize.
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Listen: Waste Time – 15 Ways House Cleaning Employees Kill Time
Watch: Waste Time – 15 Ways House Cleaning Employees Kill Time
Hey there, I’m Angela Brown, and this is Ask a House Cleaner. This is a show where you get to ask a house cleaning question, and I get to help you find an answer.
Question: Waste Time – 15 Ways House Cleaning Employees Kill Time
“My employees waste time. How do I recognize the signs and what can I do to get them to stop?”
Answer: Waste Time – 15 Ways House Cleaning Employees Kill Time
(Employees killing time part 1)
6: Waste time because you don’t have boundaries
If you love your clients and you’re really BFF’s – then go to lunch when you’re not working.
Otherwise, you will waste time because you don’t have boundaries. Now, it is easy when you have a house cleaning customer to make them your best friend. Because you see them all the time. And you become familiar with them, especially people that work out of their houses. You’re like, “Hey, yeah, Stacey is my best friend.”
Spend the time when you can give her 100% undivided attention. Chit-chat. Have fun. Enjoy lunch, and then go back to being the cleaning lady when you’re at work and in your uniform.
Use your work time for work. Get together with friends off the clock. It keeps clear boundaries.
Create Boundaries When In Uniform
For years I’ve worked in my own neighborhood – here’s my rule. If I’m in my uniform, I’m on the clock. If I’m in gym clothes out walking the dog – then stop me and let’s chat and catch up. It’s a beautiful rule that I explain on my initial walkthrough – and I’ve never had a problem with client boundaries. My clients appreciate that I value their time, and I appreciate that they value mine.
But when I’m in my uniform and I’m at your house, I got 60 seconds to say, “Hi, and I got to get to work. I’m on the clock, and I know you work out of your house, you’re on the clock too, let’s get to work.” You have to have boundaries, otherwise, it will completely unravel your business, and it wastes company time.
7: Waste Time Yucking it up with your kids, parents or friends while you’re at work
It’s great to wear an earpiece and chat while you’re working. Proven fact: you’re not as efficient at cleaning while shooting the breeze on the phone.
If you have to get a message to your Mom, or your kids, send a quick text. Better yet, voice record your text by clicking on the microphone button. You’ll save time if you don’t have to take your gloves off, and use your thumbs to type.
8: Waste Time Listening to the Wrong Kind of Music
Do you have an Anne Murray client? So I have this client who God bless them only have one album. It’s an Anne Murray album and they play it over and over and over while I’m cleaning. Three hours of Anne Murray every other week. It is calming, but it is THE WRONG music for fast-paced house cleaning. (No offense Anne.) And they are home the entire time I’m cleaning. And they are in their 80’s, so if it brings them joy, they hey, I want them to listen to it. But if you’re listening to leisure music, you will have a tendency to work at a leisure pace. Just sayin’.
Going back to the Bluetooth headphones, a lot of people listen to music while they’re cleaning.
Scientific Breakthrough in Sound Productivity
Did you know that there is music at a certain tempo that has been scientifically proven to make you work faster? In fact, there’s a whole company that has built its business around productivity and it’s called Focus at Will.
Instead of listening to music, you can just listen to sounds. I know that when I’m in my office working, I will turn on a drum beat at a certain tempo, you can speed it up, or slow it down, at what pace you want to work.
It’s brilliant for this fact. Your heart starts beating in rhythm with the rhythm of whatever it is you’re listening to.
9: Waste Time Checking App Notifications
Yeah, it’s cool to be on Snapchat, Instagram, Twitter, and Facebook but not while you’re cleaning. Turn off your app notifications. You don’t need to be in your pocket checking who beeped you every ten seconds. Check your apps between houses and when you get home – not on the clock.
In fact, put your phone on airplane mode when you go to a customer’s house. It’s common courtesy and your customers will respect you for it.
10: Waste Time When Clients Call You
And who’s calling while you’re cleaning? Other clients? Prospects?
My iPhone has a built-in messaging system. The phone rings, and I can click a “Sorry I can’t talk right now” option.
The caller then leaves a message and when I’m done a cleaning, I can call them right back.
On my initial walkthrough, I tell my clients I prefer text to phone. If I’m busy cleaning, I don’t talk on the phone out of respect to the person who bought my time. If I don’t answer, leave a voicemail and call you right back between jobs. Since I explain it to them, they are not surprised when it happens. Also, we’ve set some really clear boundaries about time management.
Most of my long-term relationships with clients are based on quick texts (with emoji’s). It saves so much time for both of us.
Long drawn out conversations that are better as a phone conversation are better off the clock anyway.
All righty, that’s my two cents for today. Until we meet again, leave the world a cleaner place than when you found it.
(Employees wasting time part 3)
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Resources For This Episode
Focus at Will – Science music to increase productivity – https://www.focusatwill.com/
The Best of Anne Murray – (Just because we said her name on the show) http://amzn.to/2zzW3YV
15 Secrets Successful People Know About Time Management: The Productivity Habits of 7 Billionaires, 13 Olympic Athletes, 29 Straight-A Students, and 239 Entrepreneurs – http://amzn.to/2y1aN77
The 5 A.M. Miracle: Dominate Your Day Before Breakfast – http://amzn.to/2zyRfmX
The Procrastination Cure: 21 Proven Tactics For Conquering Your Inner Procrastinator, Mastering Your Time, And Boosting Your Productivity! – http://amzn.to/2zxR9eZ
Fast Focus: A Quick-Start Guide To Mastering Your Attention, Ignoring Distractions, And Getting More Done In Less Time! – http://amzn.to/2yHaB9X
The 30-Day Productivity Plan: Break The 30 Bad Habits That Are Sabotaging Your Time Management – One Day At A Time! – http://amzn.to/2xZWHmx
Small Habits Revolution: 10 Steps To Transforming Your Life Through The Power Of Mini Habits! – http://amzn.to/2xZWHTz
The Time Chunking Method: A 10-Step Action Plan For Increasing Your Productivity (Time Management And Productivity Action Guide Series) – http://amzn.to/2yKoKFa
The Science of Powerful Focus: 23 Methods for More Productivity, More Discipline, Less Procrastination, and Less Stress – http://amzn.to/2h4D5Ts
The Art Of Saying NO: How To Stand Your Ground, Reclaim Your Time And Energy And Refuse To Be Taken For Granted (Without Feeling Guilty!) – http://amzn.to/2yFeD5o
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