{"id":20746,"date":"2019-07-31T09:56:50","date_gmt":"2019-07-31T13:56:50","guid":{"rendered":"https:\/\/askahousecleaner.com\/?p=20746"},"modified":"2019-07-31T09:55:40","modified_gmt":"2019-07-31T13:55:40","slug":"botched-referrals","status":"publish","type":"post","link":"https:\/\/askahousecleaner.com\/botched-referrals\/","title":{"rendered":"Botched Referrals? What to do When a Referral Goes Wrong"},"content":{"rendered":"<p>Botched referral. What do you do when a referral backfires on you? As a Maid, you give a recommendation to another house cleaner if you can&#8217;t do the cleaning yourself. And a botched referral is not your fault.<\/p>\n<p>You may have a bitter, angry customer or just a miserable client that doesn&#8217;t get along with the new maid service.<\/p>\n<p>Angela Brown, The House Cleaning Guru defines a botched referral as<em> a customer who loves misery and is yelling and screaming. &#8220;Don&#8217;t take it personally, don&#8217;t explain, just walk away.&#8221;<\/em><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/ask-house-cleaner-angela-brown-savvy-cleaner-house\/id1219964465?mt=2\" data-lasso-id=\"8258\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-4631 aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner.jpg\" alt=\"Podcast Rss Spacer Savvy Cleaner\" width=\"784\" height=\"103\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner.jpg 760w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-270x36.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-320x42.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-300x39.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-400x53.jpg 400w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/a><\/p>\n<h2 style=\"text-align: center;\">Listen: Botched Referral? What to do When a Referral Goes Wrong<\/h2>\n<p><center><iframe style=\"border: none;\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/7015234\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/backward\/render-playlist\/no\/custom-color\/87A93A\/\" width=\"100%\" height=\"90\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/goo.gl\/iNyp7U\" data-lasso-id=\"8259\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/Savvy-Cleaner-Spacers\/0-YouTube-spacer-Savvy-Cleaner.jpg\" alt=\"YouTube Spacer Savvy Cleaner\" \/><\/a><\/p>\n<h2 style=\"text-align: center;\">Watch: Botched Referral? What to do When a Referral Goes Wrong<\/h2>\n<p><center><iframe src=\"https:\/\/www.youtube.com\/embed\/Qn3D3V4rpnk?loop=1&amp;rel=0\" width=\"560\" height=\"315\" frameborder=\"0\"><\/iframe><\/center><br \/>\nHey there, I&#8217;m <a href=\"http:\/\/AngelaBrown.com\" data-lasso-id=\"8260\">Angela Brown<\/a>, and this is <a href=\"https:\/\/askahousecleaner.com\/show\" data-lasso-id=\"8261\">Ask a House Cleaner<\/a>. This is a show where you get to ask a house cleaning question, and I get to help you find an answer. You can find this and 400 other answered questions in this series on our <a href=\"https:\/\/goo.gl\/UCs92v\" data-lasso-id=\"8262\">YouTube<\/a> channel.<\/p>\n<h2 style=\"text-align: center;\">What Do You Do When a Referral Goes Wrong?<\/h2>\n<p><img decoding=\"async\" class=\"size-medium wp-image-20603 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-money-400x225.jpg\" alt=\"Botched Referral woman holding money\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-money-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-money-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-money-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-money-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-money.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>Today&#8217;s question is from a house cleaner we&#8217;ll call May. May had a customer that she did not get along with; she didn&#8217;t like the lady.<\/p>\n<p>She decides she&#8217;s going to quit the customer. Then she refers her friend, Karen, to go clean this customer&#8217;s house. Well, Karen really needed the business and she said, <em>&#8220;Sure, I&#8217;ll do it. I get along with everybody,&#8221;<\/em> and she went to clean the customer&#8217;s house.<\/p>\n<p>Karen, who can do no wrong, goes over to the customer&#8217;s house. She and the customer get in this huge argument. They&#8217;re throwing things at each other and cursing at each other. They yell and scream, and it was all about a job and money paid.<\/p>\n<p>The customer has decided, on her own, she&#8217;s going to change the price of the house cleaning. \u00a0She will only pay half of what she agreed to on the walkthrough with Karen. So Karen gets\u00a0upset.<\/p>\n<p>So now she goes back to May and she&#8217;s telling May this story and May feels horrible. She says, <em>&#8220;What do I do when the referral that I gave Karen goes south?&#8221;<\/em> That&#8217;s a fair question.<\/p>\n<p>That particular situation could have led to legal trouble for both parties.<\/p>\n<h2 style=\"text-align: center;\">Botched Referrals Happen, Let it Go<\/h2>\n<p><img decoding=\"async\" class=\"size-medium wp-image-20601 alignleft\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-sad-woman-sitting-on-couch-400x225.jpg\" alt=\"Botched Referral sad woman sitting on couch\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-sad-woman-sitting-on-couch-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-sad-woman-sitting-on-couch-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-sad-woman-sitting-on-couch-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-sad-woman-sitting-on-couch-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-sad-woman-sitting-on-couch.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>Once you give them the <a href=\"https:\/\/www.amazon.com\/Endless-Referrals-Third-Bob-Burg-ebook\/dp\/B006QA724U\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=1cb476376bf6d065e91ebcc8440bd1f9\" data-lasso-id=\"8263\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"Endless Referrals, Third Edition\">referral<\/a>, it is out of your hands. Of course, you feel bad. \u00a0Whatever happened between Karen and the homeowner\u00a0is between Karen and the homeowner. If they want to file a lawsuit, that&#8217;s between them and the judge.<\/p>\n<p>It&#8217;s easy to feel terrible. May even thought about paying Karen to make up for it. That&#8217;s not May&#8217;s responsibility.<\/p>\n<p>She did her job by recommending a customer to a friend. That&#8217;s all. She gave a recommendation.<\/p>\n<p>So, your friend got the job as the result of the good recommendation. Friends <a href=\"https:\/\/www.amazon.com\/Referral-Lifetime-Never-Make-Again-ebook\/dp\/B01E4KC0UE\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=2d9ab1ef41f9b1689f508333b626caee\" data-lasso-id=\"8264\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"The Referral of a Lifetime: Never Make a Cold Call Again!\">referring friends<\/a> is a big help in the house cleaning business The customer was miserable and hateful and shouldn&#8217;t have any house cleaner. It is clear she doesn&#8217;t know how to treat people.<\/p>\n<h2 style=\"text-align: center;\">There are Two Sides<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-20595 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-happy-and-angry-woman-400x225.jpg\" alt=\"Botched Referral happy and angry woman\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-happy-and-angry-woman-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-happy-and-angry-woman-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-happy-and-angry-woman-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-happy-and-angry-woman-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-happy-and-angry-woman.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>If Karen has never had\u00a0problems with customers and everyone loves her, it may be the customer&#8217;s fault. \u00a0They love her. She&#8217;s amazing. We don&#8217;t know what happened because we have only heard May&#8217;s story from Karen.<\/p>\n<p>In all fairness, the customer probably has their side of the story as well. From our view, it&#8217;s a complex story. The reality is this: if you give someone a recommendation, you&#8217;re done.<\/p>\n<p>Don&#8217;t feel guilty or bad. Don&#8217;t offer to pay or make amends. You can&#8217;t fix the problem. You made a recommendation. Your job ends there.<\/p>\n<h2 style=\"text-align: center;\">Some Customers are Just Difficult<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-20607 alignleft\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-looking-skeptical-400x225.jpg\" alt=\"Botched Referral woman looking skeptical\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-looking-skeptical-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-looking-skeptical-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-looking-skeptical-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-looking-skeptical-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-looking-skeptical.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>There are hateful customers. No one knows why. There are people that choose misery. It doesn&#8217;t serve them in any way, but that&#8217;s their choice. So, when they choose misery and to fight and argue with people, and that&#8217;s on them.<\/p>\n<p>They keep trying to hire people. Those people never work out because the customer creates a <a href=\"https:\/\/www.monster.com\/career-advice\/article\/handle-toxic-workplace\" data-lasso-id=\"8265\">negative workplace<\/a>.<\/p>\n<p>You have to pick up on that. As you&#8217;re doing a walkthrough, you will pick up on clues.<\/p>\n<h2 style=\"text-align: center;\">Maybe They&#8217;ve Been Through 45 House Cleaners<\/h2>\n<p>That should be a signal to you that this is not a positive workplace. They keep running off house cleaners. So, if you hear things like that, turn and walk away. Just say, <em>&#8220;We&#8217;re not a good fit for each other.&#8221;<\/em> Don&#8217;t explain or get into any details. Just walk away.<\/p>\n<p>Sometimes, there are customers that you can&#8217;t work with. They make everything difficult, no matter how hard you try. If that happens, and you need to let them go,\u00a0 do not recommend your friends to them.<\/p>\n<p>That will reflect on you and you don&#8217;t want to put any house cleaner in that situation. In building <a href=\"https:\/\/www.amazon.com\/7L-Levels-Communication-Relationships-Referrals-ebook\/dp\/B00MLDGKLW\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=ef771d65ac555cc382d20cc34a01aaa6\" data-lasso-id=\"8266\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"7L: The Seven Levels of Communication: Go From Relationships to Referrals\">relationships<\/a> with your customers, you learn a lot about them. Use that information to help your business, not become a burden to you or another house cleaner.<\/p>\n<h2 style=\"text-align: center;\">Try to Be Polite Even with a Botched Referral<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-20594 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-grumpy-old-lady-isolated-400x225.jpg\" alt=\"Botched Referral grumpy old lady isolated\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-grumpy-old-lady-isolated-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-grumpy-old-lady-isolated-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-grumpy-old-lady-isolated-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-grumpy-old-lady-isolated-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-grumpy-old-lady-isolated.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>Some customers will not give up. They continue to harass you and ask for you to recommend a friend to clean their home.<\/p>\n<p>If you refuse to give them a referral they may be upset.<\/p>\n<p>They may try to fool you, and when that doesn&#8217;t work, they will give you bad reviews and stalk your business. Those unhappy people will also say negative things about you. It can get very ugly.<\/p>\n<p>But, if you&#8217;re a customer that just doesn&#8217;t get along with anybody, then you need to change your game.<\/p>\n<p>The world is full of people who want to bring their services to you, and they want to make your life easier. But if you&#8217;re hard to work with and arguing and say mean things to them, no one will want to help you.<\/p>\n<p>If you are a miserable person, please stop what you&#8217;re doing. It&#8217;s not serving you. Work on being a more <a href=\"https:\/\/www.mentalhealthamerica.net\/stay-positive\" data-lasso-id=\"8267\">positive<\/a> person for the sake of everyone around you.<\/p>\n<h2 style=\"text-align: center;\">Don&#8217;t Refer Your Friends to Miserable People<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-20591 alignleft\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-up-hand-stop-400x225.jpg\" alt=\"Botched Referral woman holding up hand, stop\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-up-hand-stop-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-up-hand-stop-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-up-hand-stop-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-up-hand-stop-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-woman-holding-up-hand-stop.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>If you are a house cleaner, and you have one of these customers, please don&#8217;t recommend any of your friends.<\/p>\n<p>If you have a miserable customer, please leave them alone in their misery. It is their freedom of choice and if that&#8217;s what they choose, please leave them alone.<\/p>\n<p>The ones you walk away from may keep coming back. They&#8217;ll say, <em>&#8220;Oh, you&#8217;re the best house cleaner we ever had.&#8221;<\/em> That feeling won&#8217;t be mutual. They&#8217;ll beg for another try. Don&#8217;t do it and don&#8217;t send your friends.<\/p>\n<h2 style=\"text-align: center;\">Don&#8217;t Engage when a Referral Goes Wrong<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-20592 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-ask-a-housecleaner-website-400x225.jpg\" alt=\"Botched Referral ask a housecleaner website\" width=\"413\" height=\"232\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-ask-a-housecleaner-website-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-ask-a-housecleaner-website-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-ask-a-housecleaner-website-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-ask-a-housecleaner-website-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2019\/07\/Botched-Referral-ask-a-housecleaner-website.jpg 672w\" sizes=\"(max-width: 413px) 100vw, 413px\" \/>If you feel unsafe get out of the house. Don&#8217;t be afraid to just say no. Then, if you have to block their phone number, block them. If they contact you on <a href=\"https:\/\/www.businessknowhow.com\/internet\/socialmediaetiquette.htm\" data-lasso-id=\"8268\">social media<\/a> and try to leave you negative ratings and reviews, it will reflect on them. Their hate and their venom will come through.<\/p>\n<p>People will ask, <em>&#8220;Who is this miserable person?&#8221;<\/em> Then don&#8217;t even engage. Don&#8217;t feed the bully, as they say. Don&#8217;t give them material because they can screenshot and share everything you say and\u00a0do. They can blast it all over social media.<\/p>\n<h2 style=\"text-align: center;\">Your Reputation Depends On How You Handle a Miserable Customer<\/h2>\n<p>This is your character, and so it is just really important that you focus on being the best version of you.<\/p>\n<p>If there&#8217;s a hater that comes along, let them hate and just walk away and don&#8217;t engage with them.<\/p>\n<p>Eventually, they will get bored from the lack of drama, and they will go away. Go on with your life and continue <a href=\"https:\/\/www.amazon.com\/Referral-Engine-Teaching-Business-Market-ebook\/dp\/B003NX75HM\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=326522d8a1691ddbe492970de540806a\" data-lasso-id=\"8269\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"The Referral Engine: Teaching Your Business to Market Itself\">marketing<\/a> in a positive way to attract positive business.<\/p>\n<p>If you are the one that referred this type of customer, please don&#8217;t do that again. It&#8217;s not healthy for you, and t&#8217;s not healthy for your friendship with Karen.<\/p>\n<p>So, that&#8217;s how you handle that in the future. Don&#8217;t recommend miserable clients because no one wins.\u00a0Until we meet again, leave the world a cleaner place than when you found it.<\/p>\n<h3><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/Savvy-Cleaner-Spacers\/0-Savvy-Cleaner-Spacer-Savvy-Cleaner.jpg\" alt=\"0 Savvy Cleaner Spacer Savvy Cleaner\" \/><\/h3>\n<h3>Resources<\/h3>\n<p>Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention &#8211; <a href=\"https:\/\/www.amazon.com\/Giftology-Increase-Referrals-Strengthen-Retention-ebook\/dp\/B01FT16BPM\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=9093d9e63544a694f6e3ad16c8bab77a\" data-lasso-id=\"8270\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention\">https:\/\/amzn.to\/2wQXFP9<\/a><\/p>\n<p>Endless Referrals &#8211; <a href=\"https:\/\/www.amazon.com\/Endless-Referrals-Third-Bob-Burg-ebook\/dp\/B006QA724U\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=1cb476376bf6d065e91ebcc8440bd1f9\" data-lasso-id=\"8271\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"Endless Referrals, Third Edition\">https:\/\/amzn.to\/2oSKoS1<\/a><\/p>\n<p>The Referral Engine: Teaching Your Business to Market Itself &#8211; <a href=\"https:\/\/www.amazon.com\/Referral-Engine-Teaching-Business-Market-ebook\/dp\/B003NX75HM\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=326522d8a1691ddbe492970de540806a\" data-lasso-id=\"8272\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"The Referral Engine: Teaching Your Business to Market Itself\">https:\/\/amzn.to\/2wPXZ0F<\/a><\/p>\n<p>The Referral of a Lifetime: Never Make a Cold Call Again! &#8211; <a href=\"https:\/\/www.amazon.com\/Referral-Lifetime-Never-Make-Again-ebook\/dp\/B01E4KC0UE\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=2d9ab1ef41f9b1689f508333b626caee\" data-lasso-id=\"8273\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"The Referral of a Lifetime: Never Make a Cold Call Again!\">https:\/\/amzn.to\/2NpfIWi<\/a><\/p>\n<p>7L: The Seven Levels of Communication: Go from Relationships to Referrals &#8211; <a href=\"https:\/\/www.amazon.com\/7L-Levels-Communication-Relationships-Referrals-ebook\/dp\/B00MLDGKLW\/ref=as_li_ss_tl?tag=savvyc03-20&#038;linkCode=sl1&#038;linkId=ef771d65ac555cc382d20cc34a01aaa6\" data-lasso-id=\"8274\" rel=\"nofollow sponsored noopener\" target=\"_blank\" data-lasso-name=\"7L: The Seven Levels of Communication: Go From Relationships to Referrals\">https:\/\/amzn.to\/2M3yhut<\/a><\/p>\n<p>We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.<\/p>\n<h3>Permissions To Share<\/h3>\n<p data-offset-key=\"crkvf-0-0\"><a href=\"https:\/\/askahousecleaner.com\/creative-commons-license-for-sharing\/\" data-lasso-id=\"8275\">You Have Our Permission To Share This Episode<\/a><\/p>\n<h3 data-offset-key=\"crkvf-0-0\">Show Sponsor<\/h3>\n<p><a href=\"https:\/\/SavvyCleaner.com\" data-lasso-id=\"8276\">Savvy Cleaner Training<\/a> &#8211; House Cleaner Training and Certification<\/p>\n<p><a href=\"https:\/\/mycleaningconnection.com\" data-lasso-id=\"8277\">My Cleaning Connection<\/a> &#8211; Your hub for all things cleaning.<\/p>\n<p><a href=\"https:\/\/housecleaning360.com\" data-lasso-id=\"8278\">HouseCleaning360<\/a> &#8211; A hub connecting homeowners with house cleaners<\/p>\n<p><a href=\"https:\/\/savvyperks.com\" data-lasso-id=\"8279\">Savvy Perks<\/a> &#8211; Employee benefits for your employees.<\/p>\n<p><a href=\"https:\/\/turnovercleaningtips.com\" data-lasso-id=\"8280\">Turnover Cleaning Tips<\/a> &#8211; for Vacation Rental and Airbnb Hosts<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Botched referral. What do you do when a referral backfires on you? As a Maid, you give a recommendation to another house cleaner if you can&#8217;t do the cleaning yourself. And a botched referral is not your fault.\u00a0<\/p>\n<p>You may have a bitter, angry customer or just a miserable client that doesn&#8217;t get along with the new maid service.\u00a0<br \/>\nAngela Brown, The House Cleaning Guru defines a botched referral as a customer who loves misery and is yelling and screaming. &#8220;Don&#8217;t take it personally, don&#8217;t explain, just walk away.&#8221;<\/p>\n","protected":false},"author":8581,"featured_media":20608,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[8850],"tags":[8849,8846,8848,1031],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/posts\/20746"}],"collection":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/users\/8581"}],"replies":[{"embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/comments?post=20746"}],"version-history":[{"count":0,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/posts\/20746\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/media\/20608"}],"wp:attachment":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/media?parent=20746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/categories?post=20746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/tags?post=20746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}