{"id":4569,"date":"2017-04-26T03:00:41","date_gmt":"2017-04-26T07:00:41","guid":{"rendered":"https:\/\/askahousecleaner.com\/?p=4569"},"modified":"2017-12-19T11:28:30","modified_gmt":"2017-12-19T16:28:30","slug":"customer-always-right","status":"publish","type":"post","link":"https:\/\/askahousecleaner.com\/customer-always-right\/","title":{"rendered":"Is the Customer Always Right? 5 Top Rules For House Cleaners"},"content":{"rendered":"<p>Is the customer always right? In this episode of Ask a House Cleaner, the customer sets some buyer rules. Excellent customer service is about providing the best customer experience. And that&#8217;s easy once client \u2013 customer boundaries exist.<\/p>\n<p>Customer satisfaction starts with the homeowner being clear about their <a href=\"https:\/\/askahousecleaner.com\/expectations\/\" data-lasso-id=\"1894\">expectations<\/a>.<\/p>\n<p>If you\u2019re just <a href=\"https:\/\/savvycleaner.com\/product\/start-a-cleaning-business\/\" data-lasso-id=\"1895\">starting a cleaning business<\/a>, these five tips will help you keep the customers you close. Grow your cleaning business or maid service by doing what other house cleaners won&#8217;t.<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/ask-house-cleaner-angela-brown-savvy-cleaner-house\/id1219964465?mt=2\" data-lasso-id=\"1896\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-4631 aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner.jpg\" alt=\"Podcast Rss Spacer Savvy Cleaner\" width=\"760\" height=\"100\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner.jpg 760w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-270x36.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-320x42.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-300x39.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/0-Podcast-Rss-Spacer-Savvy-Cleaner-400x53.jpg 400w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><\/p>\n<h2 style=\"text-align: center;\">Listen:&nbsp;Is the Customer Always Right?<\/h2>\n<p><center><iframe style=\"border: none;\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/5299405\/height\/90\/width\/640\/theme\/custom\/autonext\/no\/thumbnail\/yes\/autoplay\/no\/preload\/no\/no_addthis\/no\/direction\/backward\/render-playlist\/no\/custom-color\/87A93A\/\" width=\"640\" height=\"90\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.youtube.com\/watch?v=d8HsKgUCePw&amp;list=PLh1fKdNH3piT1Nz86kD8i_rKCL3zSzcNo\" data-lasso-id=\"1897\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/Savvy-Cleaner-Spacers\/0-YouTube-spacer-Savvy-Cleaner.jpg\" alt=\"YouTube Spacer Savvy Cleaner\"\/><\/a><\/p>\n<h2 style=\"text-align: center;\">Watch: Is the Customer Always Right?<\/h2>\n<p><center><iframe src=\"https:\/\/www.youtube.com\/embed\/d8HsKgUCePw\" width=\"480\" height=\"270\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center>&nbsp;<\/p>\n<p>Hey there. I&#8217;m <a href=\"https:\/\/AngelaBrown.com\" data-lasso-id=\"1898\">Angela Brown<\/a>, and this is Ask a House Cleaner. This is a show where you get to ask a housecleaning question, and I get to help you find an answer.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/Savvy-Cleaner-Spacers\/0-AAHC-DIY-Question-Spacer-Savvy-Cleaner.jpg\" alt=\"Ask a House Cleaner DIY Question Spacer Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">&nbsp; &nbsp;&nbsp;<img decoding=\"async\" class=\"size-medium wp-image-4574 alignleft\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right-400x225.jpg\" alt=\"house cleaner sitting on floor, on phone, customer always right\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right-250x140.jpg 250w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/house-cleaner-sitting-on-floor-on-phone-customer-always-right.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>&nbsp;Today&#8217;s Question: Is the Customer Always Right?<\/h2>\n<p>This question comes from a woman who was watching her house cleaner on a home security camera and the girl sat down and was visiting on the phone for an hour and a half, while she was being paid by the hour.<br \/>\nAnd the homeowner wanted to know:<em><strong> \u201cWhat are the rules and regulations behind that? If someone is charging me by the hour, don&#8217;t I have the right as the person paying the money to demand that they work during that time?\u201d<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/Savvy-Cleaner-Spacers\/0-AAHC-Answer-Spacer-Savvy-Cleaner.jpg\" alt=\"Ask a House Cleaner Answer Spacer Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">Answer: Is the Customer Always Right? No. But They Are The Boss<\/h2>\n<p>Well, that is an honest and a very fair question. And the answer is yes you do. If you&#8217;re the one that&#8217;s paying the money, then yes, it is in your power and it is your right<br \/>\nto declare your own rules.<br \/>\nNow, every homeowner is going to have a different set of rules and every housecleaner is going to have a different set of rules. So, when you hire a house cleaner to come to your house, or a maid, or a housekeeper, or whatever the term is that you use. You need to be very specific about the rules that you create.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/savvy-cleaner-numbers\/1-Spacer-%C2%A9-Savvy-Cleaner.jpg\" alt=\"#1 Spacer \u00a9 Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">No Talking or Texting While On The Job&nbsp;<\/h2>\n<p>One of the rules that I would recommend upfront, and they&#8217;re probably five or six rules that are really important that you clarify upfront.&nbsp;<img decoding=\"async\" class=\"size-medium wp-image-4579 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right-400x225.jpg\" alt=\"no talking or texting on the job, customer always right\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right-250x140.jpg 250w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-talking-or-texting-on-the-job-customer-always-right.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>These are things that are important to you.<br \/>\nOne of them is no <a href=\"https:\/\/askahousecleaner.com\/talking-while-cleaning\/\" data-lasso-id=\"1899\">talking&nbsp;while cleaning.<\/a>&nbsp;<\/p>\n<p>\u201cI understand that you run a business. And so, if you&#8217;re running a business and you&#8217;re working in my home you either need to turn off the phone while you&#8217;re at my house or you need to have the little setting that sends the quick message that says<em> \u201csorry I can&#8217;t talk right now.\u201d So, you can respond really quickly and then after you get off the job and you&#8217;re back in your car, you can return the phone calls to your regular customers.\u201d<\/em><\/p>\n<p>But if you&#8217;re my customer and you&#8217;re at my house and I&#8217;m paying you right now for a service, I expect a full 100% of your attention. I think that&#8217;s fair what do you say?\u201d (Is the customer always right? &nbsp;They are if this is their rule.) I think that&#8217;s fair.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/savvy-cleaner-numbers\/2-Spacer-%C2%A9-Savvy-Cleaner.jpg\" alt=\"#2 Spacer \u00a9 Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">No Eating While On The Job &#8211; Smoothies Are Okay<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-4575 alignleft\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right-400x225.jpg\" alt=\"no eating or lunch breaks, on the job, customer always right\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right-250x140.jpg 250w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-eating-or-lunch-breaks-on-the-job-customer-always-right.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>The next rule that I would suggest is no eating on the job.<br \/>\nThere are numerous reports that I have heard where a house cleaner will come and they may work for an hour and then they stop and take a half hour <a href=\"https:\/\/askahousecleaner.com\/lunch-break\/\" data-lasso-id=\"1900\">lunch break<\/a>.<\/p>\n<p>Okay, they\u2019re at your house cleaning. Right? They\u2019re at your house cleaning and while they&#8217;re cleaning your house, they should be working.<\/p>\n<p>That&#8217;s just common sense. So, I would make a rule that when a housecleaner comes to your house that they do not talk on the telephone while they&#8217;re there and that they do not eat while they&#8217;re on the job.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/savvy-cleaner-numbers\/3-Spacer-%C2%A9-Savvy-Cleaner.jpg\" alt=\"#3 Spacer \u00a9 Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">No Smoking or Smoking Breaks<\/h2>\n<p>The next thing I would recommend and strongly suggest is that you have a rule of no smoking. There are lots of house cleaners who smoke.&nbsp;<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-4578 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right-400x225.jpg\" alt=\"no smoking during the job, customer always right\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right-250x140.jpg 250w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-smoking-during-the-job-customer-always-right.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>And what you don&#8217;t need in the middle of a two-hour cleaning that you&#8217;re paying for or a four-hour cleaning that you&#8217;re paying for, is two or three 15 minutes smoking breaks. Where a housecleaner leaves the job, and goes outside and takes a smoking break. What is that?<\/p>\n<p>\u201cSmoke before you arrive or smoke when you leave. But don&#8217;t smoke when you&#8217;re at my house cleaning.\u201d right?<\/p>\n<p>I think that&#8217;s a fair rule that you as a homeowner have the right to make.<br \/>\nAnd so I would have at least those three.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/savvy-cleaner-numbers\/4-Spacer-%C2%A9-Savvy-Cleaner.jpg\" alt=\"#4 Spacer \u00a9 Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">No Leaving While On The Job<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-4577 alignleft\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right-400x225.jpg\" alt=\"no leaving during the job, customer always right\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right-250x140.jpg 250w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-leaving-during-the-job-customer-always-right.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>The other one that I might recommend (and this sounds very peculiar and you&#8217;re going to ask why I even bring it up) but this happens so many times, is no leaving while you&#8217;re on the job.<br \/>\nNo leaving while you&#8217;re on the job. Do you know how many house cleaners check into a customer&#8217;s house? They type in the alarm code, and they start cleaning.<\/p>\n<p>\u201cOh, I think I forgot something I&#8217;ll run to the store and go pick it up.\u201d<br \/>\nAnd they leave. Don&#8217;t lock up the house because they don&#8217;t want to trigger the alarm that they&#8217;re not there. They just leave and they&#8217;re gone for an hour or two hours.<\/p>\n<p>\u201cWhile I&#8217;m at the store I&#8217;ll just do my regular grocery shopping and then I&#8217;ll come back.\u201d<br \/>\nThen they come back to the house and lo and behold, \u201cWell, my time is up.\u201d So, they tidy up a few things and then run a few vacuum lines over the front of the carpet and then they leave.<br \/>\nSo it looks like they&#8217;ve been there. Your alarm security code says that they&#8217;ve been there but they&#8217;ve been gone half the time there was supposed to be there.<\/p>\n<p>So, my other rule is I would recommend, that you recommend them not leaving while they&#8217;re on the job. That&#8217;s just sort of common sense.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/savvy-cleaner-numbers\/5-Spacer-%C2%A9-Savvy-Cleaner.jpg\" alt=\"#5 Spacer \u00a9 Savvy Cleaner\"\/><\/p>\n<h2 style=\"text-align: center;\">No Help That Is Not Bonded and Insured<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-4576 alignright\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right-400x225.jpg\" alt=\"no helpers that are not bonded and insured, customer always right\" width=\"400\" height=\"225\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right-400x225.jpg 400w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right-270x152.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right-320x180.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right-300x169.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right-250x140.jpg 250w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/no-helpers-that-are-not-bonded-and-insured-customer-always-right.jpg 672w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>&nbsp;Another rule I might suggest is that if your housecleaner has a friend that&#8217;s in from out of town unless that friend is actually bonded and insured with the company that your housecleaner works for, they should not be able to bring their friends over.<br \/>\nNo friends, no family members that are not specifically bonded and insured from the company that you work for.<\/p>\n<p>The reason for that is this. Even with the best of intentions, a person that you bring along with you to help clean a house that&#8217;s not insured and not bonded,<br \/>\nthey can use the wrong chemicals on an appliance that you have. Or on the top of your desk, or the top of your fancy china cabinet or whatever and they could ruin it.<br \/>\nAnd because they&#8217;re not insured by that cleaning company it&#8217;s going to be on you to pay that.<br \/>\nOr also if that person steals something from your house and that house cleaner is not, they are not bonded through that housecleaner, that&#8217;s not going to be covered.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4109 aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Questions-spacer-Savvy-Cleaner.jpg\" alt=\"Questions spacer Savvy Cleaner\" width=\"760\" height=\"100\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Questions-spacer-Savvy-Cleaner.jpg 760w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Questions-spacer-Savvy-Cleaner-270x36.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Questions-spacer-Savvy-Cleaner-320x42.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Questions-spacer-Savvy-Cleaner-300x39.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Questions-spacer-Savvy-Cleaner-400x53.jpg 400w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h2 style=\"text-align: center;\">Is The Customer Always Right? &#8211; Even If YOU Trust Your Friend?<\/h2>\n<p>Now, this person might trust their friend. But you don&#8217;t know their friend. For example, my Mom came to town one time. And I love my Mom. She&#8217;s the greatest house cleaner in the world\u2026 (well maybe besides me. Ha ha)<\/p>\n<p>Anyway, she came to town and she says <em>\u201cOh, you\u2019ve got houses to clean today. Why don&#8217;t I come help you?\u201d<\/em> and I said \u201c<em>Mom, I would love to have you come help me clean house. And there&#8217;s nobody that&#8217;s probably more qualified to clean houses than you.<\/em><br \/>\n<em>But unfortunately, you&#8217;re not insured or bonded with my company so you\u2019re going to have to stay home and watch TV or read a book while I go clean some houses because I can&#8217;t take you with me.\u201d<\/em><br \/>\nAnd she\u2019s like<em> \u201cI&#8217;m really good. I am trustworthy.\u201d<\/em><\/p>\n<p><em>\u201cI trust <\/em>you<em>, Mom. I know you&#8217;re qualified to do it. I know you&#8217;ve been trained properly. My clients don&#8217;t know that. They don&#8217;t know you and they don&#8217;t they don&#8217;t know that.\u201d<\/em><\/p>\n<p>And so, I had to leave my Mom at home. (She loved the day off, I mean don\u2019t get me wrong.) But you can&#8217;t bring people with you that are not licensed and bonded through your company.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4204 aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Checklist-Fixit-Spacer-Savvy-Cleaner.jpg\" alt=\"Checklist Fixit Spacer Savvy Cleaner\" width=\"760\" height=\"100\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Checklist-Fixit-Spacer-Savvy-Cleaner.jpg 760w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Checklist-Fixit-Spacer-Savvy-Cleaner-270x36.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Checklist-Fixit-Spacer-Savvy-Cleaner-320x42.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Checklist-Fixit-Spacer-Savvy-Cleaner-300x39.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Checklist-Fixit-Spacer-Savvy-Cleaner-400x53.jpg 400w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h2 style=\"text-align: center;\">Is the Customer Always Right? They Are If They&#8217;ve Set These Rules in Advance<\/h2>\n<p>So if you&#8217;re a homeowner and you&#8217;re looking to hire a house cleaner I would make those rules.<\/p>\n<ol>\n<li>I would say no telephone while you&#8217;re on the job.<\/li>\n<li>No eating while you\u2019re on the job.<\/li>\n<li>Do not smoke or take smoking breaks while you&#8217;re on the job.<\/li>\n<li>No leaving while on the job.<\/li>\n<li>And no bringing people with you that are not licensed and bonded with your company. Or insured and bonded with your company.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3963 aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Share-Spacer-Savvy-Cleaner.jpg\" alt=\"Share Spacer Savvy Cleaner\" width=\"760\" height=\"100\" srcset=\"https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Share-Spacer-Savvy-Cleaner.jpg 760w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Share-Spacer-Savvy-Cleaner-270x36.jpg 270w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Share-Spacer-Savvy-Cleaner-320x42.jpg 320w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Share-Spacer-Savvy-Cleaner-300x39.jpg 300w, https:\/\/askahousecleaner.com\/wp-content\/uploads\/2017\/04\/Share-Spacer-Savvy-Cleaner-400x53.jpg 400w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<h2 style=\"text-align: center;\">Help A House Cleaner Out &#8211; Share These Rules<\/h2>\n<p>And that&#8217;s it for today. If you found it helpful please pass it along to somebody who may benefit from it.<\/p>\n<p>And until I see you again, leave the world a cleaner place than when you found it.<\/p>\n<h3><img decoding=\"async\" class=\"ngg-singlepic ngg-none aligncenter\" src=\"https:\/\/askahousecleaner.com\/wp-content\/gallery\/Savvy-Cleaner-Spacers\/0-Savvy-Cleaner-Spacer-Savvy-Cleaner.jpg\" alt=\"0 Savvy Cleaner Spacer Savvy Cleaner\"\/>Disclosure<\/h3>\n<p><span data-offset-key=\"qias-0-0\">During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business<\/span><span data-offset-key=\"qias-1-0\">. We have partnerships with these companies to provide you with discounts, and savings.&nbsp;<\/span><span data-offset-key=\"qias-2-0\">By clicking on and buying from the links in the show notes, we may receive a commission which helps pay for the production costs of the show<\/span><span data-offset-key=\"qias-3-0\">.<\/span><\/p>\n<p><span data-offset-key=\"crkvf-0-0\">Support the show so we can continue to bring you free tips to improve your cleaning and help you grow your cleaning business. &nbsp;THANK YOU!<\/span><\/p>\n<h3>About the Show<\/h3>\n<p>Learn how the <a href=\"https:\/\/askahousecleaner.com\/show\/\" data-lasso-id=\"1901\">show<\/a>&nbsp;came to be, interesting facts about the show host, and other frequently asked questions about the show.<\/p>\n<h3>Resources For This Episode<\/h3>\n<h3>&nbsp;<\/h3>\n<p>&nbsp;<\/p>\n<h3>Permissions To Share<\/h3>\n<p data-offset-key=\"crkvf-0-0\"><a href=\"https:\/\/askahousecleaner.com\/creative-commons-license-for-sharing\/\" data-lasso-id=\"1902\">You Have Our Permission To Share This Episode<\/a><\/p>\n<h3 data-offset-key=\"crkvf-0-0\">Show Sponsor<\/h3>\n<p>SAVVY CLEANER &#8211; House Cleaner Training and Certification \u2013 <a href=\"https:\/\/savvycleaner.com\" data-lasso-id=\"1903\">https:\/\/savvycleaner.com<\/a><\/p>\n<p>HOUSECLEANING360 \u2013 Referral database of the world\u2019s most prominent home service providers and the homeowners they serve. <a href=\"https:\/\/housecleaning360.com\" data-lasso-id=\"1904\">https:\/\/housecleaning360.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Is the customer always right? In this episode of Ask a House Cleaner, the customer sets some buyer rules. Excellent customer service is about providing the best customer experience. And that&#8217;s easy once client \u2013 customer boundaries exist.<\/p>\n<p>Customer satisfaction starts with the homeowner being clear about their expectations.<\/p>\n<p>If you\u2019re just starting a cleaning business, these five tips will help you keep the customers you close. Grow your cleaning business or maid service by doing what other house cleaners won&#8217;t.<\/p>\n","protected":false},"author":1695,"featured_media":4570,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[390,866],"tags":[493,494,492,67],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/posts\/4569"}],"collection":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/users\/1695"}],"replies":[{"embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/comments?post=4569"}],"version-history":[{"count":0,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/posts\/4569\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/media\/4570"}],"wp:attachment":[{"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/media?parent=4569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/categories?post=4569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/askahousecleaner.com\/wp-json\/wp\/v2\/tags?post=4569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}