{"id":66089,"date":"2021-09-10T15:24:30","date_gmt":"2021-09-10T19:24:30","guid":{"rendered":"https:\/\/askahousecleaner.com\/?p=66089"},"modified":"2021-10-26T02:14:36","modified_gmt":"2021-10-26T06:14:36","slug":"house-cleaning-to-country-club","status":"publish","type":"post","link":"https:\/\/askahousecleaner.com\/house-cleaning-to-country-club\/","title":{"rendered":"House Cleaning to Country Club Cleaning"},"content":{"rendered":"\t\t
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House cleaning to country club cleaning it’s all the same type of cleaning – just bigger, right? WHOA! Not so fast. BEFORE you bid on the job there are some serious questions that need answers. If you bid without knowing the scope of work you can over promise and undercharge. Heck, you might not even be covered by your insurance company if use commercial cleaning equipment you haven’t been trained to use.<\/p>\n
Here’s some stuff to know to keep you from screwing up the bid.<\/p>\n
<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Here’s the latest question we received on our show:<\/p>\n Hi Angela. This is Kylene from Ecopolish cleaning in Sheboygan, Wisconsin. I’m recording this today because I have an opportunity to clean a country club. This would potentially be my first commercial client. When I set up my business and purchased my insurance, I did get insurance that would cover this event.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Why I’m recording this today and asking questions is because I’m shaking at the knees. I’ve not yet done this. And I don’t exactly know how. I’m looking for any tips or tricks for dialogue or word tracks\u00a0I can use. I’m also looking for tips on\u00a0pricing, or just general protocol as I meet with the country club’s\u00a0management and finance staff.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t All right, Kylene I love the question, and I want you to stop for just a second before we talk about protocol. Ask yourself how you got this\u00a0opportunity.\u00a0Did this come from your ads and your marketing? And the answer is if yes, is this the response you wanted? Do you do this kind of work?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t Earlier, you said this is the first time you ever gotten this kind of an opportunity. So, something either malfunctioned or went wildly successful. If you want more of these types of clients, then do more of the same that got this call. If you want less of it, then don’t do whatever you did in that ad.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t It’s as important to know what you\u00a0do in your cleaning business as what you don’t do. Do you wash windows? Are they expecting that you wash windows? Are they expecting that you do floor care and that you will strip the floors and that you will shampoo the carpets? Do you do that as well?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t If no, it’s important to know. That way, you can outsource that to someone else. So do you have those contacts in place? So, it’s important to know what you do do, what you don’t do before transitioning from house cleaning to country club cleaning.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Before we can talk about pricing, you need to understand your responsibilities. I know you said you have great insurance, but is your knowledge great?\u00a0For example, when you go in, do you know what kind of a vacuum cleaner you’re going to be using?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Consider the possibility of massive ballrooms and wide open lobbies and long hallways. Are you going to be vacuuming that with a residential Shark vacuum? Or are you going to have a great big riding vacuum cleaner? And if so, do you provide that? Or is that something they already have on site? <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Now, if they have it on\u00a0site, are you trained to use that equipment?\u00a0Because you might be responsible for it if it’s in your care, custody, and control, even if you don’t know how to use it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Often, in country clubs, they’ve also got five-star flooring.\u00a0You walk in and there’s not a speck of dust anywhere, and the floors are super polished. Is it your job to burnish those floors? Do you know how to run a burnisher, and do you know what kinds of pads to use on what kind of floors?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t What about\u00a0if you strip the floor? Are you prepared to pay for that and replace that and have somebody else come in and redo that? If you’re not, I recommend you not take the job until you have a little bit more information.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Now, when it comes to pricing, there are other things to think about.\u00a0It works different from residential cleaning because you’re paid the same day you work.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t On the other hand, in commercial cleaning, you might have 30, 60 or 90-day terms. You’re not going to get paid for two or three months down the road. And with such a big space, this is a 10 or 15 person job\u00a0around the clock.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t You’re going to need\u00a0people throughout the whole day. They\u00a0are going to be cleaning up the bathrooms at all different times. If there are lots of events like weddings or concerts, you’re going to be cleaning up 24\/7.<\/p>\n So ask how many days a week they need you. Then ask how\u00a0involved the job is. Are you prepared to pay your staff for two or three months while still you’re waiting to get paid by the club?\u00a0Lots and lots of things to think about.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t I recommend getting a software\u00a0like CleanBid by CleanGuru. They\u00a0started a residential cleaning business some 30 years ago. Then they moved into the commercial space. CleanBid will help total the costs of supplies and\u00a0time and square footage. All these factors can help give you an accurate price that you can then turn around and give to the country club.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t So, I would go in with an open mind if you’re going to take the conversation. Of course, prepare to ask a lot of questions<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tFirst Country Club Cleaning<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Assess How You Got Here<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Know What Kind of Work You Offer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Understand Your Insurance<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Consider the Space<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
What About Flooring?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Pricing Your Cleaning<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Do You Have the Staff?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Use CleanBid<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Go In with an Open Mind<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t