Employee Training | Ask a House Cleaner

Ask a House a House Cleaner, Communication Skills, Savvy Cleaner

Communication Skills – House Cleaner Tips 2017

Communication skills are on the top of every house cleaning business owners list.

Dynamic communication skills will help you clarify and articulate customers expectations. Reconnect with clients in a way that helps you understand, and be understood. Angela Brown, The House Cleaning Guru gives tips on joining a Toastmaster club. Hone your communication skills with eye contact, vocal variety, hand gestures, speaking in sincerity.

Today on Ask a House Cleaner we discuss when to text a client and when to use the phone. Communication is more than speaking with clarity, it’s about reconnecting and memorable interaction. Don’t just be a house cleaner, be a savvy cleaner.

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Ask a House Cleaner, Skipped Some Chores, Savvy Cleaner

Skipped Some Chores – House Cleaner Big Goofs

Communication, Employee Training / By Angela Brown

I Skipped some chores is a house cleaner goof. But how many times will the customer keep you if the maid forgot to clean a room?
Today on Ask a House Cleaner a distracted cleaning technician skipped some chores. (Or rather, didn’t know a room was there and skipped the bedroom and the attached bathroom.)
When the client called – the maid wants to bail. She feels the customer is suggesting she skipped some chores on purpose. Or ran out of time, or was doing sloppy work.
Now she wants to bail on the customer because she doesn’t like confrontation.
Today’s show sponsor is https://HouseCleaning360.com
HouseCleaning360 is a business referral network for house cleaners and maids and housekeepers.

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Ask a House Cleaner, Cleaning Tests, Savvy Cleaner

Cleaning Tests From A Rental Property Manager

Ask a House Cleaner, Employee Training / By Angela Brown

Tests and traps are set all the time for house cleaners and maids. Clients hide things for the cleaning provider to find to see how thorough they are.

Today on Ask a House Cleaner we look at some tests from a rental property manager. It’s a mini cleaning masterclass. Learn to ace these tests and have a steady stream of work from clients who want speed cleaning and quality.

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Ask a House Cleaner, Driving Rules, Savvy Cleaner

Driving Rules for House Cleaners and Maids

Employee Training, House Cleaner Training / By Angela Brown

Driving Rules should be a given for house cleaners and maids. And yet here we are discussing driving rules today on Ask a House Cleaner. As cleaning specialists, we’re often in a hurry and that jinxes our judgment for safe driving. Whether you’ve been driving for twenty years or you are a new driver, these driving etiquette tips will keep you on the good side of the law.

Choose to be a better driver. Show respect for your company image. And keep your driving privileges with these simple driving rules.

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Ask a House Cleaner, Talking While Cleaning, Savvy Cleaner

Talking While Cleaning – House Cleaners On Their Phones

Ask a House Cleaner, Employee Training / By Angela Brown

Talking while cleaning – it’s a concern for everyone. House cleaners and maids need to keep their phones with them for emergencies from the boss and the client. And homeowners don’t want to pay somebody who is cleaning while chatting. Where do you draw the line? Should you take incoming calls while on the clock? Or should you route them to voice mail? The House Cleaning Guru, Angela Brown shares some tips and strategies to grow your cleaning business while being respectful of the client’s time.

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