How do I know if I did a good job cleaning without customer approval?
If you run a domestic cleaning service use a worksheet. Inspect your work after cleaning and give yourself a thumbs up.
The cleaning checklist will keep you on task and activate your satisfaction guarantee. Clean with confidence and take pride in your work. All you need is self-approval and that comes from knowing you did a great job house cleaning.
Listen: How Do I Know if I Did a Good Job?
Watch: How Do I Know if I Did a Good Job?
Hey there, I’m Angela Brown, and this is Ask a House Cleaner. This is a show where you get to ask a house cleaning question, and I get to help you find an answer. You can find this and 400 other answered questions in this series on our YouTube channel.
Some house cleaners are unsure of themselves when it comes to their cleaning. They have a common question, they ask, “How do I get over the feeling of anxiety about my work?”
“I am 100% certain that I know what I’m doing and capable of cleaning well. I know my work is good, but what I worry about is how the customer feels about it. How do I get over that?”
You Want to Give Your Best Work
As house cleaners, you want to give your best work. The person that’s paying also wants you to do your best work. You’re both in alignment with what exactly you both expect.
Sometimes it happens where these expectations are not aligned. A house cleaner says, “I know I do good work,” and the homeowner is like, “Hmm, not so sure.” Right? But the homeowner needs to know that you know you did a good job. So how do you convey that to the homeowner?
Choose Your Words Carefully
It always comes back to which words you use. These are the word tracks that you use. It is the words of confidence that’s going to make the homeowner feel like you know what you’re doing.
You do this for a living. You’re going to come to their house and make it shine. They’re going to be happy, right?
Choose your words carefully and say them with confidence. Otherwise, your customers will doubt you.
Remove All Doubt With Your Presentation
You want to remove all that doubt and this is where the sales and marketing of your presentation come in.
So, in your ads, it has to say, “I know what I’m doing.” When they call you up on the phone and they ask you for a price, they have to know that you know what you’re talking about.
Let Them Know You Did a Good Job
Show your confidence on the walkthrough. When you show up on the porch and they open the door, there’s something that tells them right away that you know what you’re doing.
You get to present that in your sales and marketing process. Say, “I got this.”
After your walkthrough, they’ll tell their friends “I just got the world’s greatest house cleaner.” They’re going to want to recommend you and you haven’t even cleaned yet.
Then when you come to clean, they’ll come home and look at your checklist. Then they’re going to say, “Wow, my house cleaner did all this.”
So how do you get from your anxieties of, “I know I’m a good house cleaner” to, “I know they will love my work”?
It’s Everything You Do
It’s everything you do. It’s the way you present yourself, and your level of confidence.
A good way to do this is by using a checklist. If you use a checklist it will make it easier for you to present yourself in a positive way.
They’re also called worksheets. If you don’t have a worksheet, you can download one. Go to savvycleaner.com/worksheets and one will pop up. You add in your email address and it will send it to you. Then you can edit it in a Google or a Microsoft Word document. You can tweak it and make it your own.
When you use a checklist, you tell the customer, “this is how I run my business. These are my rules and regulations. This is what I’m promising you.” There’s no, “Oh, Hey, is there room for me to leave you a checklist?”
“No, no, no. I already brought my own checklist. Here it is.”
I Did A Good Job With No Extras
So, you cut out the extra stuff. This way a customer knows that you don’t sell special projects before they ask. When you show up with a checklist, that’s your job. When you’re done, you checked it off, you marked it off.
If their house was messy and you didn’t have a chance to get to it all, then you don’t mark it off. They can’t call you back for stuff you didn’t get to because you didn’t do it and it isn’t marked off.
Everything that you checked off, that’s your satisfaction guarantee. It’s also your invoice. You’re getting paid for the things that got checked off.
When I Did a Good Job in a Room
When you finish a room, check it off. Because you are alone and you’re on security cameras, you can give yourself a thumbs up. For a moment, give yourself a pat on the back.
Even if the customer never acknowledges that you did a great job, you just gave yourself a thumbs up. You did a great job, and you know it. Your customers will see your thumbs up on their security cameras. Then they pass that on to their friends.
Now you have people talking about you already. That’s your referral. They just recommended you. You just stood out amongst everybody else. It’s a simple thing but it works like magic.
What Does a Great Job Look Like?
So what does a great job look like? What do your clients expect from your cleaning job? If you come in and you’re not sure and you hope you did a great job. Then they’re not going to be sure either.
You know you did a great job. You gave yourself a thumbs up and you checked it off and then showed it to them. Then they give you your money, they don’t even check because they can see you clearly know what you’re doing.
You Create the Good Job Energy
You create the energy that said, “I did a fantastic job.” That is what boosts your business. Because if you come in with confidence blaring, they’re going to be so blown away and they’ll recommend you.
Getting over the anxiety starts with knowing that you did a good job first. Even give yourself a pat on the back from time to time, because the customer won’t always do it.
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